Our LoopCare safety and cleaning protocol begins with a rigorous quality assurance inspection and documentation of each item between every rental to ensure it functions safely and per the manufacturers specifications. Items that do not meet these specifications are pulled from inventory and repaired or replaced as needed. Items are cleaned per the manufacturer's specifications between every rental. We use a variety of cleaning products and materials, listed below, that are child safe, eco-friendly and less harmful to the environment. Products used by Loop for cleaning include:

• Force of Nature
• UVC Sanitizing Wand
• Seventh Generation Dish Soap
• Seventh Generation Disinfecting Wipes
• Warm Water
• Distilled White Vinegar
• Electrolux 450 G Force Washer & Dryer (Cold Water)
• eOn Sanitizing Mist
• Nellie's All Natural Unscented Powder Detergent
• Nellie's Eco-Friendly Unscented Dryer Balls
• Air Dried and Machine Medium Dried

All Loop SNOO's go through our rigorous LoopCare safety and cleaning process that meets the manufacturer cleaning care specifications.

• Step 1: Upon return from each rental the SNOO is thoroughly examined by trained Loop technicians to ensure Safety. Each SNOO is tested for complete and full functionality including network & app connectivity, power, motion, sound, parts and software updates. Once the SNOO meets our quality assurance standards it moves to the next phase for cleaning.
• Step 2: Sheet and swaddles are inspected for functionality and safety. They are then professionally laundered.
• Step 3: SNOO is thoroughly vacuumed along the base and in the crevices to remove any debris.
• Step 4: SNOO is then wiped clean and disinfected using the Force of Nature cleanser on the side netting, base and mattress. Side netting is also steam cleaned.
• Step 5: SNOO is then vacuumed a final time to remove any additional debris.
• Step 6: SNOO is finally sprayed with our eOn Sanitizing Mist and our UVC Sanitizing Wand.
• Step 7: SNOO is then air dried, covered and stored in our warehouse until its next delivery.
• Step 8: Prior to the next delivery each SNOO is visually inspected yet again and placed in our van ready for our next member delivery.

Some items are brand new and others have been gently used. Every Loop item is in excellent shape, and is deep-cleaned, sanitized and quality checked before arriving at your home.

The Annual Membership is the best value, giving parents unlimited access to Loop and all the benefits that come with it. The plan includes unlimited priority drop offs and/or pick ups, and members on the plan receive priority on our delivery schedule, when available, for expedited delivery. The membership also includes free Loop Parent Advisor consultations, in-home product demonstrations, registry planning assistance, our 30-day risk-free money back guarantee* and 10% of rental charges back in credit annually. This is our most popular plan, especially with first-time expecting parents who get the confidence and flexibility they need and the value they deserve.

Annual members earn 10% back in Loop credits on all item rentals starting January 1, 2022. Credit will be awarded to members in the form of a personalized coupon code, eligible for redemption on new item rentals. Members will receive their credit once per quarter as long as they remain active. Credits for each quarter will be awarded on or around April 1, July 1, October 1, and January 1.

Our Golden Rule: We only carry items that we would be excited to use with our own families. We evaluate products on four criteria:

• Quality: We select products that are strong, durable, and well-designed, and effectively foster learning and development.
• Safety: We make sure that products meet all relevant safety standards, and do not offer products if we feel we cannot guarantee their safety, such as car seats or helmets.
• Sustainability: In addition to selecting durable products that can be safely reused, we also favor products that are made from natural, non-toxic materials and sustainability-focused brands when possible.
• Value: We select the best, most valuable baby products and make them accessible and affordable, so you can care for your family without compromise.

Your billing date will remain the same each month. Your first month of any item rental is paid up front, and we use that charge as a credit upon your next recurring bill date to keep your billing in sync regardless of when you have items delivered.

You can give the gift of Loop in the form of a digital gift card - order here!

SF Bay Area: We deliver throughout the SF Bay Area in California and serve select locations in the following counties: San Francisco, Alameda, Contra Costa, Marin, Santa Clara, San Mateo, Solano and Sonoma.

We are here to help during this exciting time! Schedule a consult with our expert concierge team as soon as you start thinking about baby gear so we can help plan what you need and schedule a stress-free delivery. You can reserve items for delivery well ahead of your due date at no extra cost to you. Simply pay upfront for the first month and your second month doesn't bill until a month after your first Loop delivery.

You can create a registry by selecting “Add to registry” on any PDP. We integrate with Babylist to make sharing your registry easy! And, if you join our annual plan when creating a registry, we'll give you 20%* off the remaining items on your registry within 4 weeks of your due date. View more details about registries here

Let us know! We're happy to consider new additions. Some of our most popular items have come from member suggestions.

After you check out and pay for your Loop membership and selected items, we'll email you within two days to schedule your home delivery. If you're currently expecting, we recommend scheduling your delivery 2 weeks prior to your due date. We encourage you to order well in advance if you're expecting, as we're happy to hold items until it's closer to your due date.

You can cancel your membership and schedule pickups through your account page. All cancellations of memberships and item pickups must be done seven (7) days prior to the renewal date.

Items can typically be delivered within 5-10 business days, or at your desired future date. Annual members are eligible for priority delivery, when available.

Our minimum rental period is one month. Loop products are rented on a monthly basis, and as such, we do not discount the monthly charge for partial month rentals, but you can schedule a pickup before 1 month if you wish. You can request a pickup from your account page.

No problem—Loop is built to be flexible. Schedule a swap by placing the order for your new items and marking the items you want to return from your account page. We'll coordinate the swap from there.

Please contact us for any product questions or needs. Annual members get in-depth in home demonstrations for any of our products.

We retire items when they no longer meet our quality standards. If an item is broken and cannot be fixed, we do our best to recycle it. We also donate items that continue to work well but no longer fit within our current offering.

We’re working hard to get our referrals program back up and running. If you have previously shared Loop love or have a referral code that isn’t working properly, please let us know at team@loop.baby .

Possibly! We offer Loop credits for items currently in our catalog and in excellent condition. To learn if your item(s) are eligible, please fill out our Trade In, Trade Up form here and one of our team members will reach out to you.

In most cases the item you receive will be the same color as the item you saw pictured on the product detail page. However, on occasion we need to swap items out for other similar neutral colors based on product availability from the manufacturer.