Frequently Asked Questions
How are items cleaned?
Our LoopCare safety and cleaning protocol begins with a rigorous quality assurance inspection and documentation of each item between every rental to ensure it functions safely and per the manufacturers specifications. Items that do not meet these specifications are pulled from inventory and repaired or replaced as needed. Items are cleaned per the manufacturer's specifications between every rental. We use a variety of cleaning products and materials, listed below, that are child safe, eco-friendly and less harmful to the environment. Products used by Loop for cleaning include:
- Force of Nature
- UVC Sanitizing Wand
- Seventh Generation Dish Soap
- Seventh Generation Disinfecting Wipes
- Warm Water
- Distilled White Vinegar
- Electrolux 450 G Force Washer & Dryer (Cold Water)
- eOn Sanitizing Mist
- Nellie's All Natural Unscented Powder Detergent
- Nellie's Eco-Friendly Unscented Dryer Balls
- Air Dried and Machine Medium Dried
What is your SNOO safety and cleaning process?
All Loop SNOO's go through our rigorous LoopCare safety and cleaning process that meets the manufacturer cleaning care specifications.
- Step 1: Upon return from each rental the SNOO is thoroughly examined by trained Loop technicians to ensure Safety. Each SNOO is tested for complete and full functionality including network & app connectivity, power, motion, sound, parts and software updates. Once the SNOO meets our quality assurance standards it moves to the next phase for cleaning.
- Step 2: Sheet and swaddles are inspected for functionality and safety. They are then professionally laundered.
- Step 3: SNOO is thoroughly vacuumed along the base and in the crevices to remove any debris.
- Step 4: SNOO is then wiped clean and disinfected using the Force of Nature cleanser on the side netting, base and mattress. Side netting is also steam cleaned.
- Step 5: SNOO is then vacuumed a final time to remove any additional debris.
- Step 6: SNOO is finally sprayed with our eOn Sanitizing Mist and our UVC Sanitizing Wand.
- Step 7: SNOO is then air dried, covered and stored in our warehouse until its next delivery.
- Step 8: Prior to the next delivery each SNOO is visually inspected yet again and placed in our van ready for our next member delivery.
Are Loop items used - what quality are these items in?
Some items are brand new and others have been gently used. Every Loop item is in excellent shape, and is deep-cleaned, sanitized and quality checked before arriving at your home.
Do I need a membership to rent with Loop?
No, you don't need a membership to rent with Loop! Simply find the products you'd like to rent & checkout - we take care of the rest.
For those who want to rent multiple times and/or are looking for a discount, our membership does offer a savings of 30% or more on item rental fees, plus unlimited deliveries/pickups (saving you on every order!) and insurance coverage for minor damage. Joining as a member is our most popular way to rent, especially with first-time expecting parents who get the confidence and flexibility they need and the value they deserve.
What are your standards for selecting items?
Our Golden Rule: We only carry items that we would be excited to use with our own families. We evaluate products on four criteria:
- Quality: We select products that are strong, durable, and well-designed, and effectively foster learning and development.
- Safety: We make sure that products meet all relevant safety standards, and do not offer products if we feel we cannot guarantee their safety, such as car seats or helmets.
- Sustainability: In addition to selecting durable products that can be safely reused, we also favor products that are made from natural, non-toxic materials and sustainability-focused brands when possible.
- Value: We select the best, most valuable baby products and make them accessible and affordable, so you can care for your family without compromise.
How does membership and billing work?
For all customers, your billing date will remain the same each month. Your first month of any item rental is paid up front, and we use that charge as a credit upon your next recurring bill date to keep your billing in sync regardless of when you have items delivered.
If you join as a member, you'll pay at check out for the first month of items (and your membership if it's your first-ever order). Then we won't bill you again for those items until a month after we deliver the items to you, so you never have to pay for time not used! That means we also push out your membership renewal date to be a year from first delivery.
Visit our membership page for more details.
How can I give Loop as a gift? How does it work?
You can give the gift of Loop in the form of a digital gift card - order here!
*Note, the $75 product credit with a gift of a membership is only valid for new members.
Where is Loop available?
SF Bay Area: We deliver throughout the SF Bay Area in California and serve select locations in the following counties: San Francisco, Alameda, Contra Costa, Marin, Santa Clara, San Mateo, Solano and Sonoma.
The Tri-State Area: We deliver to all five boroughs of NYC, Nassau County in Long Island, the Hamptons, Westchester County (select locations), New Jersey (select locations), and Fairfield County in Connecticut.
Greater Philadelphia: We deliver to Philadelphia, the Main Line, and NJ suburbs of Philly through Cherry Hill.
More locations are coming soon!
I'm expecting. How do I prepare for baby's arrival?
We are here to help during this exciting time! Schedule a consult with our expert concierge team as soon as you start thinking about baby gear so we can help plan what you need and schedule a stress-free delivery. You can reserve items for delivery well ahead of your due date at no extra cost to you. Simply pay upfront for the first month and your second month doesn't bill until a month after your first Loop delivery.
How do I place Loop items on my registry?
You can create a registry by selecting “Add to registry” on any PDP. We integrate with Babylist to make sharing your registry easy! View more details about registries here
What if I don't see the item I want?
Let us know! We're happy to consider new additions. Some of our most popular items have come from member suggestions.
How do I schedule a delivery?
After you check out and pay for your Loop membership and selected items, we'll email you within two days to schedule your home delivery. If you're currently expecting, we recommend scheduling your delivery 2 weeks prior to your due date. We encourage you to order well in advance if you're expecting, as we're happy to hold items until it's closer to your due date.
How do I schedule a pick up or cancel my membership?
You can cancel your membership and/or schedule pickups through your account page. All cancellations of memberships and/or item pickups must be done prior to the renewal date.
How quickly will I get my item?
Items can typically be delivered within 5-10 business days, or at your desired future date.
What if I damage an item during use?
Normal wear and tear is completely expected and our LoopCare team ensures every returned item is up to standards before sharing with the next family.
Membership includes insurance coverage. For any damage that is larger and/or impacts the ability to use the product we have a “don't sweat the small stuff” policy for our members. We won't charge members for any damage that is repairable, or for any damage that requires replacement of an item and/or parts that retail for $25 or less. For higher-valued items, or if abuse is suspected, we reserve the right to charge up to 50% of the item's retail value.
What if I lose an item during use?
For our members, our “don't sweat the small stuff” policy extends to lost items, too. We know how small pieces can easily find themselves lost in the couch, the cabinet crevice only tiny fingers can fit in, the airport Uber, and too many places in between.
We won't charge for any nominal lost item or part that can be replaced for $25 or less. For higher-valued items or if abuse is suspected, we reserve the right to charge up to 50% of the item's retail value.
What if I want to buy out my items?
We don't currently offer the ability to purchase rented items.
If you're a member, our never pay more than retail policy ensures that for continuous product rentals, you'll never pay more than the retail price + tax that is listed on Loop.baby. You must maintain your membership throughout the rental period in order to qualify. Once your continuous monthly payments add up to the retail price of an item, we will stop charging you for it on subsequent monthly payments. You can hold onto it as long as you like as long as you remain a member. Once you're done with the item, we'll pick it up just like any other rental item.
What if I need an item for less than 1-month?
Our minimum rental period is one month. Loop products are rented on a monthly basis, and as such, we do not discount the monthly charge for partial month rentals, but you can schedule a pickup before 1 month if you wish. You can request a pickup from your account page.
What if I want to swap my items?
No problem—Loop is built to be flexible. Schedule a swap by placing the order for your new items and marking the items you want to return from your account page. We'll coordinate the swap from there.
How do I get instructions for using my item?
Please contact us for any product questions or needs. Annual members get in-depth in home demonstrations for any of our products.
When do you retire items?
We retire items when they no longer meet our quality standards. If an item is broken and cannot be fixed, we do our best to recycle it. We also donate items that continue to work well but no longer fit within our current offering.
I love Loop! How can I help spread the word?
We're working hard to get our referrals program back up and running. If you have previously shared Loop love or have a referral code that isn't working properly, please let us know at email@example.com .
Will you take my other used baby gear?
Possibly! We offer Loop credits for items currently in our catalog and in excellent condition. To learn if your item(s) are eligible, please fill out our Trade In, Trade Up form here and one of our team members will reach out to you.
Will I always receive the same color item that is pictured on the website?
In most cases the item you receive will be the same color as the item you saw pictured on the product detail page. However, on occasion we need to swap items out for other similar neutral colors based on product availability from the manufacturer.